At Rivergum Office Furniture, we want every customer to be happy with the quality, comfort and performance of their office furniture.

This policy applies to office furniture purchased from Rivergum Office Furniture and is designed to work alongside your rights under the Australian Consumer Law.

Faulty or Damaged Products

If your product arrives damaged, faulty, or develops a fault, please contact us with your order number, photos, and a description. We may offer a repair, replacement, refund, or other suitable solution.

Change of Mind Returns

We do not automatically offer refunds for change of mind. We may consider a change of mind return at our discretion if the product is unused, in original condition, and returned in its original packaging.

Custom or Made-to-Order Items

Custom, special order, made-to-order, upholstered, or modified products cannot be cancelled or refunded once production has commenced.

Contact

Rivergum Office Furniture
Email: sales@ultimatefs.com.au